Shipping & Returns

We carefully prepare each order before it leaves the studio and ship it with USPS.

Shipping is calculated at checkout from the total weight of your order, including its packaging, and your delivery address. All the pieces in your order ship together in one parcel, for one shipping charge. The available USPS services and their prices are shown before you pay.

United States

Please note that shipping times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside of NOUR's control.

International

Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Any duties, taxes, or additional customs charges are the responsibility of the customer and are not included in the shipping fee.

Custom & High-Value Orders

Shipping for custom pieces, gowns, and other high-value orders may be calculated separately based on the destination, package size, weight, and value.

Additional shipping insurance and/or signature confirmation may be required for these orders.

Because NOUR is a small business that creates limited quantities of each piece and puts significant time and care into every design, we do not offer refunds.

Eligible ready-to-wear pieces may be exchanged within 7 days, following the guidelines below.

Exchanges

Please contact NOUR within 7 days of receiving your order to request an exchange.

Items must:

• —Be unworn and unused
• —Be in their original condition
• —Have all original tags attached
• —Be free of makeup, perfume, stains, or other signs of wear
• —Not have been altered, damaged, or washed
• —Be returned in their original packaging when applicable

Once your item has been received and approved, we will exchange it for another piece.

Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.

NOUR reserves the right to refuse an exchange if the item does not meet the conditions above.

Custom pieces are made specifically for you and are therefore final sale.

Because each piece is created according to your measurements, preferences, and specifications, custom orders are not eligible for refunds or exchanges.

If you have any concerns about your custom piece upon receiving it, please contact NOUR so we can discuss the best way to assist you.

If your order arrives damaged or you receive an incorrect item, please contact NOUR within 24 hours of delivery so we can make it right.

Please include photographs of the item and its packaging when contacting us. We will review the issue and determine the appropriate resolution.